Booking terms

Last updated November 14, 2026

1. The service

Denver Leaf Pickup ("we," "us") clears fallen leaves from your yard. For the size you book, we blow leaves out of beds, gravel, side yards, walks, and the alley apron, vacuum-shred them, and bag them into your green compost cart or paper yard waste bags we supply. Bagged leaves are staged neatly by your green cart or alley.

We do not spread leaves or mulch into flower beds, rake roofs or gutters, trim plants, or haul anything away unless you've paid for haul-away (see section 7).

We pick up as many leaves as we reasonably can. A few may be left in grass, tight corners, or hard-to-reach spots such as under dense shrubs, between rocks, or in window wells. If your trees are still dropping, more leaves will fall after we leave. Neither of these is a reason for a redo or refund.

2. Booking and payment

• Prices are flat: Small $150, Medium $225, Large $300. Extra Large is quoted by email.
• You pay the full price online when you book, by card, Apple Pay, or Google Pay. A booking isn't confirmed until payment goes through. We don't accept cash or checks, and we don't add a card surcharge.
• Booking for a given day closes at 6 pm the day before. Weekdays have 2 spots and weekends have 4. Once a day is full, it disappears from the calendar.
• You'll get a confirmation email right away and a reminder the evening before.

3. Arrival and access

• We arrive between 7 am and 5 pm on weekdays and between 8 am and 5 pm on weekends. We can't promise a specific time.
• You don't need to be home. Please leave gates unlocked or give us the gate code or access notes when you book.
• Please keep pets inside and move cars, toys, hoses, and decorations out of the work areas if you can.
• If we can't get into the yard when we arrive (a locked gate or a pet outside, for example), we'll text you and wait up to 15 minutes. If we still can't get in, we'll offer one free reschedule to the next open day. If you'd rather not reschedule, we'll refund you minus a $50 trip fee.

4. Choosing your size

Use the size guide on our website and pick the size that matches your yard. If you're between sizes, pick the bigger one.

If we arrive and your yard is clearly a bigger size than you booked, we'll text you a link to pay the difference before we start. If you'd rather not pay it, we'll cancel and refund you in full.

5. Cancelling and rescheduling

• Cancel or reschedule for free, online, any time until 6 pm the day before your date. Use the link in your confirmation email. Cancellations are refunded in full to your original payment method.
• After 6 pm the day before, bookings can't be cancelled or changed online. Email [email protected] and we'll do our best, but late cancellations aren't refundable.
• If we have to cancel for any reason other than weather, you choose: a new date or a full refund.

6. Weather

We don't work in snow, heavy rain, or high wind, because wet or blowing leaves can't be cleared well or safely. If weather cancels your day, we'll send you a link to pick a new date or take a full refund. Your choice.

7. Haul-away

• When you book, you'll tell us whether you want haul-away. Nothing extra is charged at booking.
• On job day we'll text you a photo, your bag count, and a payment link for $10 per bag.
• We pick up all paid bags on our late-November haul-away days, which are posted on our website and in your confirmation email. Bags must be paid by 6 pm two days before the first haul-away day. We'll send one reminder before the deadline.
• Until haul-away day, bags stay on your property. Please keep them somewhere sheltered (under an eave, in the garage, or by the alley garage) so rain and snow don't soften them. We aren't responsible for bags damaged by weather, animals, or others before pickup.
• Bags not paid by the deadline stay with you to use or set out for city collection. Haul-away payments are refundable only if we fail to pick up your bags.

8. Service area

We serve West Wash Park, East Wash Park, Bonnie Brae, Platt Park, and Cory-Merrill in Denver. If you book an address outside these neighborhoods, we'll cancel and refund you in full.

9. Your property and safety

• We work carefully, but blowers and vacuums move gravel, mulch, and small loose items. Please tell us in your access notes about anything fragile, newly planted, or hard to see, like low lighting or sprinkler heads.
• We may skip any area we believe is unsafe, such as steep slopes, wasp nests, broken glass, pet waste, or an aggressive animal. If we skip a significant part of your yard, we'll tell you and refund a fair portion.
• You confirm that you own the property or have permission to have the work done.

10. If something isn't right

• If you think we missed an area you paid for, or damaged something, email [email protected] within 48 hours of your service with a description and photos. We'll look into it and make it right where we're responsible, whether that's a return visit, a repair, or a refund.
• We're not responsible for pre-existing damage, normal wear, or items that weren't visible or disclosed.
• To the extent the law allows, our total responsibility for any claim related to a service is limited to the amount you paid for that service.

11. Photos and messages

• We take before-and-after photos of each job for our records and to send you the "done" photo.
• We may share job photos on our website or social media. We won't show house numbers, faces, or license plates. If you'd rather we never share photos of your property, just say so when you book or email us.
• By booking, you agree we can contact you by email and text about your booking, reminders, weather changes, and haul-away. We won't send marketing texts.

12. Everything else

• We may update these terms. The version on this page when you book applies to that booking.
• These terms are governed by the laws of the State of Colorado.
• Questions? Email [email protected].